Fraud Policy

At ShopTwiz, we take fraud prevention seriously to ensure a safe and secure shopping experience for our customers. Our fraud policy is designed to protect both our customers and our business from fraudulent activities. We have implemented various measures and procedures to detect and prevent fraud, and we continuously update our systems to stay ahead of evolving fraud techniques.

Our fraud policy includes the following key elements:

  • Verification Process: We have a rigorous verification process in place to confirm the identity of our customers and ensure that the payment information provided is legitimate. This process may involve requesting additional documentation or contacting the customer directly for verification purposes.
  • Secure Payment Gateway: We use a secure payment gateway that encrypts all sensitive payment information to protect it from unauthorized access. This ensures that your payment details are safe and secure when making a purchase on our website.
  • Transaction Monitoring: We employ advanced fraud detection systems that monitor all transactions in real-time. These systems analyze various data points, including IP addresses, device information, and transaction history, to identify any suspicious activity.
  • Manual Review: In some cases, transactions may be flagged for manual review by our fraud prevention team. This additional layer of scrutiny allows us to thoroughly investigate any potential fraudulent activity and take appropriate action.
  • Collaboration with Law Enforcement: We work closely with law enforcement agencies to report and investigate any instances of fraud. This collaboration helps us take legal action against fraudsters and protect our customers from future fraudulent activities.

While we strive to maintain the highest level of security, it is important for our customers to also take precautions to protect themselves from fraud. We recommend the following best practices:

  • Keep your login credentials, including your password, confidential and do not share them with anyone.
  • Regularly monitor your account activity and report any suspicious transactions to us immediately.
  • Ensure that your computer or mobile device is protected with up-to-date antivirus and firewall software.
  • Be cautious of phishing emails or fraudulent websites that may attempt to steal your personal information. Always verify the authenticity of any communication or website before providing any sensitive information.
  • Use secure and trusted payment methods when making online purchases.

If you suspect any fraudulent activity or have any concerns regarding our fraud policy, please contact our customer support team immediately. We are committed to addressing any issues promptly and taking appropriate action to protect our customers and our business.