Refund policy

Return & Refund Policy

( NO RETURNS WITHOUT AN UNBOXING VIDEO )

At ShopTwiz, we want you to love what you purchase. If something isn’t right, we're here to help.

7-Day Return Window

You may request a return within 7 days of receiving your order.

To be eligible:

  • Item must be unused, unworn, and in original condition
  • Must include tags, original packaging, and proof of purchase (receipt or order confirmation)

How to Start a Return

To initiate a return, please email us at 📧 shoptwiz@gmail.com.
Returns must be sent to the following address only after approval:

ShopTwiz
Plot No. 5, Gali No. 8, Kalli Paschim,
Ekta Nagar, Raebareli Road,
Lucknow – 226014, Uttar Pradesh, India

If your return is accepted:

  • We’ll email you a return shipping label
  • You'll receive clear instructions on how and where to send the package

⚠️ Note: Items sent back without prior return approval will not be accepted.

Damaged or Incorrect Items

Please inspect your order as soon as it arrives.
If you receive:

  • A defective or damaged item
  • The wrong product

Contact us immediately at 📧 shoptwiz@gmail.com so we can resolve the issue promptly.

Items Not Eligible for Return

Certain items are non-returnable, including:

  • Customized or personalized items
  • Perishable goods (e.g., food, flowers, plants)
  • Fragile Products ( Acrylic Cutouts , Mirrors , Ceramic Items etc )
  • Personal care products (e.g., beauty items)
  • Hazardous materials, flammable liquids, or gases
  • Gift cards
  • Heavy Items ( Order Weight more then 2 Kgs )
  • Sale or discounted items

If you're unsure about a product’s eligibility, please reach out to us before purchasing.

Exchanges

We currently do not offer direct exchanges.
To get a different item:

  1. Return the original product
  2. Place a new order once the return is approved

For EU Customers – 14-Day Cooling-Off Period

If your order is being shipped to the European Union, you are entitled to cancel or return it within 14 days of delivery — no explanation required.

The item must:

  • Be unused and in original condition
  • Include all tags and packaging
  • Be accompanied by a receipt or proof of purchase

Refunds

Once we receive and inspect your return, we’ll notify you of the approval status.

✅ If approved:
Your refund will be processed to your original payment method within 10 business days.

⚠️ Refund timelines may vary based on your bank or credit card provider.
If more than 15 business days have passed since refund approval, please contact us at 📧 shoptwiz@gmail.com.

If you have any questions regarding returns, exchanges, or refunds, our team is here to help at shoptwiz@gmail.com.