Terms of Service
Ownership and Agreement
The brand name ShopTwiz is owned and operated by Turnhover Traders.
By accessing or using our website www.shoptwiz.com, you agree to comply with the following Terms of Service, along with our Privacy Policy, which may be updated periodically. We encourage you to review this page regularly for any changes. Continued use of the site constitutes acceptance of those changes.
We reserve the right to modify or withdraw the services without prior notice. We are not liable if the website is unavailable at any time or for any duration. Access may be restricted to certain sections or the entire website occasionally.
Company Information
ShopTwiz is a brand operated under Indian law by Turnhover Traders, with its registered office at:
Lane No. 8, Kalli Paschim, Ekta Nagar, Raebareli Road, Lucknow – 226014, India.
Services
ShopTwiz.com is an e-commerce platform offering lifestyle and apparel products at competitive prices. Registered users can purchase a variety of products. Once an order is placed, the product will be shipped, and payment becomes due.
We may also provide information about products or services that are similar to those you've shown interest in. Upon registration, you may receive communication via email, SMS, or phone regarding our offerings.
Third-Party Websites
Our website may include links to third-party platforms such as Facebook and X (Twitter) for content sharing purposes. We are not responsible for the content, accuracy, or policies of these websites. ShopTwiz disclaims all liabilities for any user-generated content on third-party platforms, including comments or posts on our official social pages.
Privacy
Our Privacy Policy explains how your personal information is handled. By using our website, you consent to the practices described in our policy and confirm that the information provided is accurate and up-to-date.
Product Display and Accuracy
Product images on the website are for illustration only. While we aim to show accurate colors and dimensions, actual items may differ slightly due to device screen variations. We strive to provide precise product descriptions and pricing, but minor discrepancies may occur.
Pricing
Prices on our website are shown in INR and include applicable taxes such as GST. Although we ensure price accuracy, errors may occur. If a pricing error is discovered after your order is placed, we will notify you and offer the option to confirm or cancel your order. Prices are subject to change without prior notice but will not affect confirmed and dispatched orders. Products are intended for end-user consumption only and not for resale.
Payments
All orders undergo a standard pre-authorization check to ensure sufficient funds are available. Orders will not be dispatched until the payment is confirmed. For details on payment options, please refer to our FAQs on Payment.
Shipping & Delivery
Shipping charges vary based on product weight and delivery location. The exact shipping fee will be shown during checkout, typically ranging between ₹70 to ₹800, with higher fees possible for bulk orders. Some products may come with Free Shipping.
Delivery timelines are shared on the order summary page. Delays may occur due to unforeseen circumstances, in which case we will keep you informed via email or SMS. However, no compensation will be provided for inconvenience caused by delivery delays.
Returns & Refunds
If you're not satisfied with your purchase, you may return it in accordance with our Return Policy. For full details, please refer to the dedicated policy page.
Intellectual Property
All intellectual property rights in the products and content presented on the website are solely owned by ShopTwiz (Turnhover Traders).
Legal Jurisdiction
These terms are governed by Indian law. All disputes shall be subject to the exclusive jurisdiction of the courts in Lucknow, Uttar Pradesh, India.
Indemnification
You agree to indemnify and hold harmless ShopTwiz, its employees, agents, and affiliates from any claims, damages, liabilities, or costs arising from your use of the website or any breach of these Terms.
Violation & Termination
We reserve the right to terminate or restrict your access to the website without notice if you violate these Terms or any other policies. You remain liable for any purchases made prior to termination.
Disclaimer
ShopTwiz is not responsible for any misuse of your personal data. Please do not share confidential information like passwords, OTPs, card details, etc., with anyone. Our team will never ask for such sensitive information.
Contact Us
If you have any questions or feedback regarding these Terms of Service, feel free to contact us at:
📧 support@shoptwiz.com
Grievance Officer
As per Consumer Protection (E-Commerce) Rules, 2020:
Head – Customer Experience
Turnhover Traders
Plot No. 5, Gali No. 8, Kalli Paschim, Ekta Nagar,
Raebareli Road, Lucknow – 226014
📧 support@shoptwiz.com
